CygNet Service Management Platform

The trend that has emerged in the last several years is “Customer Centricity”, which has meant a shift from a Resouce-centric paradigm for OSS solutions to a Service centric paradigm with converged Fulfillment and Assurance operations. The CygNet Service Management Platform(SMP) is the foundation for the best-of-breed CygNet Service Fulfillment as well as Service Assurance systems. Based on the sound premise that accurate and up-to-date physical inventory plays a central role in the entire OSS-BSS value chain, the core of the CygNet SMP is the autodiscovery engine that fetches accurate, real-time resource inventory data from the network.

The unique value proposition of the CygNet Autodiscovery engine is the built-in correlation algorithms that automatically "stitch" end to end circuits across vendors and technologies and across L1, L2 and L3. This faciltates auto-discovery of services - network-facing services as well as customer- facing services. The ability to correlate network-facing and service-facing inventory results in exponential speed-up of the customer service activation process, as well as minimizing the impact of network outages on services subscribed to by the customer.


  • Autodiscovery of physical, logical, service inventory
  • Automatic Rediscovery and Reconciliation
  • Real-time, federated, dynamic view of network
  • Seamless Service Orchestration in Cross Domain environments
  • Dynamic Service Fulfillment
  • Smart Service Assurance


Network Discovery and Inventory

The CygNet Inventory Management System (IMS), developed by NMSWorks Software Pvt. Ltd., is a future ready active, federated inventory solution that addresses key challenges in this space. Designed as a suite of self-contained microservices, the Inventory Management System is designed as a software service exposing industry standard APIs to client systems, other CygNet OSS/BSS modules as well as expernal systems.

Active Inventory

  • Automatic, Rescheduled, On-demand Discovery
  • Network & Service Model

Service Fulfilment

Service Provisioning and Activation (SPAS)

The Design/Assign component automates the design of a service from end to end, across L1, L2 and L3 of the network, and performs resource allocation. Apart from identifying the required network resources, feasibilty of service is ascertained, and the end-to-end path is automatically computed to realize the service. The Optimal Path Computation Algorithm* developed by NMSWorks not only automates the process of Provisioning but also helps the Service Provider to exploit the full potential out of the available transport (SDH/DWDM) infrastructure. The Service Activation Orchestrator interfaces with Domain Controllers enabling fast deployment and provisioning and activation of convergent services

Service Assurance

The CygNet Service Assurance Platform provides comprehensive Fault Management and Performance Management capability, playing a key role in ensuring efficient operations. The Fault Management system proactively detects potential outages, allowing CSPs to take preventive measures and minimize service impact. One key component in this is the topology-aware root cause analysis module, which in tandem with Service Impact Analysis, rapidly identifies services that could be affected. The Performance Management System, along with the Service Quality Management System provide an efficient framework for effective service quality management and improved customer experience.