The CygNet Order Management System (OMS) coordinates the order fulfilment functions required to complete a customer order. It occupies a central place in the technical order management process and orchestration of the order processing.The system can capture direct orders or orders from ERP/CRM systems via web based interfaces. Customer orders coming from the Product Catalog of ERP/CRM systems are converted to Service orders. Customer Details and Product details are synchronized with OMS from ERP/CRM as and when orders are submitted.
The steps performed by the system include